Privacy Policy

Introduction

Fortilume Dome ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

When you contact us or request services, we may collect:

• Name and contact details (email address, postal address)
• Property information and garden details
• Service preferences and history
• Communication records

Automatically Collected Information

When you visit our website, we automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide and improve our garden care services
• Respond to your inquiries and service requests
• Send service updates and maintenance reminders
• Analyze website usage to improve user experience
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Consent: When you provide information through our forms or agree to receive communications
• Contract performance: To deliver the services you've requested
• Legitimate interests: To improve our services and protect our business
• Legal compliance: To meet regulatory requirements

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers who assist in business operations (e.g., payment processing, scheduling)
• Professional advisors (lawyers, accountants)
• Law enforcement or regulatory bodies when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Service records are typically retained for seven years for business and tax purposes.

Your Rights

Under Australian privacy law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser. For more information, see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, contact us at:

Email: [email protected]
Address: 27 Woodland Grove, Castle Hill NSW 2154, Australia